Refund Policy
Deposits secure the project start and the team time reserved for your onboarding and discovery. The following terms apply to deposits and balance payments.
Deposits
Deposit secures the project start and is deducted from the final agreed project cost. Final scope and delivery timeline will be confirmed after onboarding review. Any deposit paid secures the project start and is deducted from the final agreed project cost unless stated otherwise.
When deposits are non-refundable
Once onboarding has begun, deposits are non-refundable as the team time has been reserved.
Cancellation before onboarding
If you cancel within 7 days of payment and before onboarding has begun, you may request a full refund minus any payment processor fees.
Balance payments
Balance payments at milestones are non-refundable for work already delivered. If the engagement is terminated, we will invoice for work in progress up to the termination date.
Disputes
If you believe a payment was taken in error, contact us within 7 days and we will investigate and respond within 5 working days.
This page is a placeholder pending final legal review. For specific questions, please contact us.